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","feedbackNotHelpfulMessage":"Sorry to hear that.","feedbackNotHelpfulTextboxPlaceholder":"How can we improve it?","feedbackNotHelpfulCtaText":"Submit","feedbackCharactersRemaining":"{count} characters remaining","feedbackCharactersRemainingSingular":"{count} character remaining"},"datoCmsSupportArticle":{"seoMetaTags":{"tags":[{"tagName":"title","content":"Transferring an eSIM | Truphone"},{"tagName":"meta","attributes":{"property":"og:title","content":"Transferring an eSIM"}},{"tagName":"meta","attributes":{"name":"twitter:title","content":"Transferring an eSIM"}},{"tagName":"meta","attributes":{"name":"description","content":"We believe that connectivity can be easier, smarter and more efficient. Since 2006, we have built state of the art SIM software, intuitive management platforms and a powerful global network to make this a reality."}},{"tagName":"meta","attributes":{"property":"og:description","content":"We believe that connectivity can be easier, smarter and more efficient. 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When only the new iPhone is present (old iPhone is not available).

\n
    \n
  1. Download the My Truphone app from the App Store and install it on the new device
    2. \n
  2. Log in with your existing email and password
    3. \n
  3. Purchase a plan, which will install a new eSIM
    4. \n
  4. Active plans related to the old device are not transferred over
    5. \n
  5. Call Customer Service for further assistance. In the future, this will be fixed
    6. \n
\n

When both the old and new iPhones are present.

\n
    \n
  1. The old device must be connected to the internet via Wi-Fi or another cellular connection
    2. \n
  2. On the old device, delete the Truphone eSIM (this can be done in the Mobile Data menu on the device). Please wait a maximum of 5 minutes
    3. \n
  3. On the new device, install My Truphone from the backup
    4. \n
  4. Ensure that My Truphone app is updated to the latest version
    5. \n
  5. Open the My Truphone app
    6. \n
  6. Since the install came from the backup, you do not need to login as you will already be logged in via the keychain that was copied over
    7. \n
  7. The device will say the eSIM is not installed via a red banner across the top
    8. \n
  8. You can reinstall the eSIM from the profile menu. Alternatively, purchasing a new plan will reinstall it *
    9. \n
  9. Any old plans that are still active from the old iPhone, will be transferred over to the new iPhone (it’s the same eSIM being installed)
    10. \n
\n

*Note: You must complete the iOS buddy helper flow to reinstall the eSIM.

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