{
    "componentChunkName": "component---src-templates-support-support-article-js",
    "path": "/consumer/support/downloading-your-esim/",
    "result": {"data":{"datoCmsSite":{"faviconMetaTags":{"tags":[{"tagName":"link","attributes":{"rel":"apple-touch-icon","sizes":"57x57","href":"https://www.datocms-assets.com/50740/1629889302-favicon.png?w=57&h=57&auto=format"}},{"tagName":"link","attributes":{"rel":"apple-touch-icon","sizes":"60x60","href":"https://www.datocms-assets.com/50740/1629889302-favicon.png?w=60&h=60&auto=format"}},{"tagName":"link","attributes":{"rel":"apple-touch-icon","sizes":"72x72","href":"https://www.datocms-assets.com/50740/1629889302-favicon.png?w=72&h=72&auto=format"}},{"tagName":"link","attributes":{"rel":"apple-touch-icon","sizes":"76x76","href":"https://www.datocms-assets.com/50740/1629889302-favicon.png?w=76&h=76&auto=format"}},{"tagName":"link","attributes":{"rel":"apple-touch-icon","sizes":"114x114","href":"https://www.datocms-assets.com/50740/1629889302-favicon.png?w=114&h=114&auto=format"}},{"tagName":"link","attributes":{"rel":"apple-touch-icon","sizes":"120x120","href":"https://www.datocms-assets.com/50740/1629889302-favicon.png?w=120&h=120&auto=format"}},{"tagName":"link","attributes":{"rel":"apple-touch-icon","sizes":"144x144","href":"https://www.datocms-assets.com/50740/1629889302-favicon.png?w=144&h=144&auto=format"}},{"tagName":"link","attributes":{"rel":"apple-touch-icon","sizes":"152x152","href":"https://www.datocms-assets.com/50740/1629889302-favicon.png?w=152&h=152&auto=format"}},{"tagName":"link","attributes":{"rel":"apple-touch-icon","sizes":"180x180","href":"https://www.datocms-assets.com/50740/1629889302-favicon.png?w=180&h=180&auto=format"}},{"tagName":"meta","attributes":{"name":"msapplication-square70x70","content":"https://www.datocms-assets.com/50740/1629889302-favicon.png?w=70&h=70&auto=format"}},{"tagName":"meta","attributes":{"name":"msapplication-square150x150","content":"https://www.datocms-assets.com/50740/1629889302-favicon.png?w=150&h=150&auto=format"}},{"tagName":"meta","attributes":{"name":"msapplication-square310x310","content":"https://www.datocms-assets.com/50740/1629889302-favicon.png?w=310&h=310&auto=format"}},{"tagName":"meta","attributes":{"name":"msapplication-square310x150","content":"https://www.datocms-assets.com/50740/1629889302-favicon.png?w=310&h=150&auto=format"}},{"tagName":"link","attributes":{"rel":"icon","sizes":"16x16","href":"https://www.datocms-assets.com/50740/1629889302-favicon.png?w=16&h=16&auto=format","type":"image/png"}},{"tagName":"link","attributes":{"rel":"icon","sizes":"32x32","href":"https://www.datocms-assets.com/50740/1629889302-favicon.png?w=32&h=32&auto=format","type":"image/png"}},{"tagName":"link","attributes":{"rel":"icon","sizes":"96x96","href":"https://www.datocms-assets.com/50740/1629889302-favicon.png?w=96&h=96&auto=format","type":"image/png"}},{"tagName":"link","attributes":{"rel":"icon","sizes":"192x192","href":"https://www.datocms-assets.com/50740/1629889302-favicon.png?w=192&h=192&auto=format","type":"image/png"}},{"tagName":"meta","attributes":{"name":"application-name","content":"Truphone"}}]}},"datoCmsSupportIndex":{"searchKey":"Consumer","url":"/consumer/support/","relatesToText":"Relates to","viewsText":"Views","supportProducts":[{"id":"16303147"}],"contactSupportTitle":"Our award-winning support staff are available 24/7/365","contactSupportCtas":[{"title":"","text":"Contact us","href":"/consumer/support/contact-support/"}],"feedbackEnabled":true,"feedbackTitle":"Was this article helpful?","feedbackYes":"Yes","feedbackNo":"No","feedbackHelpfulMessage":"Thank you for your feedback. ","feedbackNotHelpfulMessage":"Sorry to hear that.","feedbackNotHelpfulTextboxPlaceholder":"How can we improve it?","feedbackNotHelpfulCtaText":"Submit","feedbackCharactersRemaining":"{count} characters remaining","feedbackCharactersRemainingSingular":"{count} character remaining"},"datoCmsSupportArticle":{"seoMetaTags":{"tags":[{"tagName":"title","content":"Downloading your eSIM | Truphone"},{"tagName":"meta","attributes":{"property":"og:title","content":"Downloading your eSIM"}},{"tagName":"meta","attributes":{"name":"twitter:title","content":"Downloading your eSIM"}},{"tagName":"meta","attributes":{"name":"description","content":"How to download your Truphone eSIM."}},{"tagName":"meta","attributes":{"property":"og:description","content":"How to download your Truphone eSIM."}},{"tagName":"meta","attributes":{"name":"twitter:description","content":"How to download your Truphone eSIM."}},{"tagName":"meta","attributes":{"name":"twitter:card","content":"summary"}},{"tagName":"meta","attributes":{"property":"article:modified_time","content":"2022-08-02T09:15:03Z"}},{"tagName":"meta","attributes":{"property":"article:published_time","content":"2021-11-24T09:00:00Z"}},{"tagName":"meta","attributes":{"property":"og:locale","content":"en_EN"}},{"tagName":"meta","attributes":{"property":"og:type","content":"article"}},{"tagName":"meta","attributes":{"property":"og:image","content":"https://www.datocms-assets.com/50740/1642586127-truphone-social.png?w=1000&fit=max&auto=format"}},{"tagName":"meta","attributes":{"name":"twitter:image","content":"https://www.datocms-assets.com/50740/1642586127-truphone-social.png?w=1000&fit=max&auto=format"}},{"tagName":"meta","attributes":{"property":"og:image:width","content":512}},{"tagName":"meta","attributes":{"property":"og:image:height","content":256}}]},"title":"Downloading your eSIM","subtitle":"How to download your Truphone eSIM.","content":"<p>Once you&rsquo;ve installed the My Truphone app and selected the plan you want, you will be taken to the checkout to complete the purchase of your plan. Please note; if this is the first time using My Truphone on this device, you will not be connected until you DOWNLOAD YOUR eSIM.</p>\n<p>Once your purchase is successful, you will see a message to download your Truphone eSIM. When you click &ldquo;download&rdquo; you will be taken through several steps to configure your eSIM preferences.</p>\n<p>Follow the steps to install your eSIM. These, can, include:</p>\n<ul>\n  <li><a href=\"/consumer/support/labelling-data-providers-phone-lines\">Labelling your phone line</a></li>\n  <li><a href=\"/consumer/support/default-line-mobile-data\">Setting a default line</a></li>\n  <li><a href=\"/consumer/support/configure-imessage-and-facetime\">iMessage and Facetime</a></li>\n  <li><a href=\"/consumer/support/default-line-mobile-data\">Mobile data default line</a></li>\n</ul>\n<p><img src=\"https://www.datocms-assets.com/50740/1636729711-downloading-your-esim-1.png\" /></p>\n<p>Once you have completed these steps, your eSIM will install. You can see that you are connected by looking at the <a href=\"/consumer/support/dual-sim-status-icon\">Status Bar or Control Center</a>.</p>\n<p><img src=\"https://www.datocms-assets.com/50740/1636729709-downloading-your-esim-2.png\" /></p>\n<p>You can also confirm your connection by:</p>\n<p>1. Going to Settings</p>\n<p>2. Tap either Cellular or Mobile Data</p>\n<p><img src=\"https://www.datocms-assets.com/50740/1636729706-downloading-your-esim-3.jpg\" /></p>\n<p>From here you can see any existing mobile plans, and your new My Truphone plan (matching the name you used to <a href=\"/consumer/support/labelling-data-providers-phone-lines\">label it</a> during the configuration stage).</p>\n<p>If your Mobile Plan says &ldquo;On&rdquo; then you are connected to the Truphone network.</p>","articleType":{"title":"Guides"},"category":{"title":"Setting up eSIM"},"supportProducts":[{"id":"16303147","title":"My Truphone","icon":{"url":"https://www.datocms-assets.com/50740/1643196293-phone.svg"},"url":"my-truphone"}],"meta":{"firstPublishedAt":"2021-11-24T09:00:00.000+00:00"},"slug":"downloading-your-esim"},"allDatoCmsSupportIndex":{"edges":[{"node":{"id":"16302215","url":"/consumer/support/","supportProducts":[{"id":"16303147"}]}},{"node":{"id":"16301800","url":"/premium-support/","supportProducts":[{"id":"16306377"}]}},{"node":{"id":"16302222","url":"/support/","supportProducts":[{"id":"16306340"},{"id":"16302507"},{"id":"16301399"}]}}]},"allDatoCmsSupportArticle":{"edges":[{"node":{"id":"16301858","title":"Downloading your eSIM","slug":"downloading-your-esim","supportProducts":[{"id":"16303147"}],"position":18}},{"node":{"id":"16301091","title":"Configure iMessage and FaceTime","slug":"configure-imessage-and-facetime","supportProducts":[{"id":"16303147"}],"position":20}},{"node":{"id":"16302186","title":"Labelling data providers / phone lines","slug":"labelling-data-providers-phone-lines","supportProducts":[{"id":"16303147"}],"position":19}},{"node":{"id":"16305629","title":"Default line: Mobile Data","slug":"default-line-mobile-data","supportProducts":[{"id":"16303147"}],"position":21}}]}},"pageContext":{"locale":"en","noIndex":null,"indexId":"16302215","articleId":"16301858","articleCategoryId":"16302002","consumer":true,"menu":{"dark":true,"consumer":true,"menuItems":[],"tabs":[],"languages":{"text":"EN","items":[{"selected":true,"text":"English","href":"/consumer/support/downloading-your-esim/"}]},"support":{"type":"support","text":"Support","items":[{"title":"","text":"Support Center","href":"/consumer/support/","target":null},{"title":"","text":"Contact Support","href":"/consumer/support/contact-support/","target":null}]}},"footer":{"consumer":true,"copyright":"TP Global Operations Limited is a company registered in England and Wales, with company registration number 14109189. Registered address: 109 FARRINGDON ROAD, LONDON, EC1R 3BW, UNITED KINGDOM. VAT No. GB 418425009.","languages":[{"selected":true,"text":"English","href":"/consumer/support/downloading-your-esim/"}],"list":[{"title":"Products","children":[{"text":"Smartphone plans","title":"","href":"/consumer/esim-for-smartphone/","openTab":false}]},{"title":"Support","children":[{"text":"Support center","title":"","href":"/consumer/support/","openTab":false},{"text":"Contact support","title":"","href":"/consumer/support/contact-support/","openTab":false}]},{"title":"Legal","children":[{"text":"All Legal","title":"","href":"/legal/","openTab":false},{"text":"Terms & conditions","title":"","href":"/legal/website-terms-and-conditions/","openTab":false},{"text":"Privacy policy","title":"","href":"/legal/privacy-policy/","openTab":false}]}]},"cookiePrompt":{"cookie":true,"title":"We use cookies","content":"<p>We use cookies and similar tools to enhance your experience, provide our services, deliver relevant advertising and make improvements. If you wish to choose or remove specific cookies, simply press &ldquo;<a href=\"#cookie-settings\">Manage cookies</a>&rdquo; to make any changes. More information can be found in our <a href=\"https://www.truphone.com/legal/privacy-policy/\">cookie policy</a>.</p>","acceptText":"Accept all","saveSelectionText":"Save settings","manageText":"Manage cookies","preferenceTitle":"Cookie preferences","preferences":[{"id":"Essential","title":"Essential","description":"These cookies are necessary for the proper functioning of our website."},{"id":"Analytical","title":"Analytical","description":"These help us improve the website by collecting and analyzing information anonymously."},{"id":"Marketing","title":"Marketing","description":"These cookies help us provide you with tailored marketing content and offers."}]}}},
    "staticQueryHashes": []}