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","feedbackNotHelpfulMessage":"Sorry to hear that.","feedbackNotHelpfulTextboxPlaceholder":"How can we improve it?","feedbackNotHelpfulCtaText":"Submit","feedbackCharactersRemaining":"{count} characters remaining","feedbackCharactersRemainingSingular":"{count} character remaining"},"datoCmsSupportArticle":{"seoMetaTags":{"tags":[{"tagName":"title","content":"Deleting and reinstalling an eSIM | Truphone"},{"tagName":"meta","attributes":{"property":"og:title","content":"Deleting and reinstalling an eSIM"}},{"tagName":"meta","attributes":{"name":"twitter:title","content":"Deleting and reinstalling an eSIM"}},{"tagName":"meta","attributes":{"name":"description","content":"How to delete or reinstall an eSIM on your phone."}},{"tagName":"meta","attributes":{"property":"og:description","content":"How to delete or reinstall an eSIM on your phone."}},{"tagName":"meta","attributes":{"name":"twitter:description","content":"How to delete or reinstall an eSIM on your phone."}},{"tagName":"meta","attributes":{"name":"twitter:card","content":"summary"}},{"tagName":"meta","attributes":{"property":"article:modified_time","content":"2022-08-02T07:59:12Z"}},{"tagName":"meta","attributes":{"property":"article:published_time","content":"2021-11-24T09:00:00Z"}},{"tagName":"meta","attributes":{"property":"og:locale","content":"en_EN"}},{"tagName":"meta","attributes":{"property":"og:type","content":"article"}},{"tagName":"meta","attributes":{"property":"og:image","content":"https://www.datocms-assets.com/50740/1642586127-truphone-social.png?w=1000&fit=max&auto=format"}},{"tagName":"meta","attributes":{"name":"twitter:image","content":"https://www.datocms-assets.com/50740/1642586127-truphone-social.png?w=1000&fit=max&auto=format"}},{"tagName":"meta","attributes":{"property":"og:image:width","content":512}},{"tagName":"meta","attributes":{"property":"og:image:height","content":256}}]},"title":"Deleting and reinstalling an eSIM","subtitle":"How to delete or reinstall an eSIM on your phone.","content":"<p>Deleting an eSIM</p>\n<p>If you wish, you can manually delete your eSIM. To delete your eSIM follow these steps:</p>\n<ol>\n  <li>Go to Settings</li>\n  <li>Tap either Cellular or Mobile Data</li>\n  <li>Tap your mobile plan</li>\n  <li>Tap &ldquo;Remove mobile plan&rdquo;</li>\n</ol>\n<div style=\"overflow-x: auto;\">\n  <table cellspacing=\"20\" cellpadding=\"20\" border=\"0\">\n    <tbody>\n      <tr>\n        <td><img src=\"https://www.datocms-assets.com/50740/1636733407-deleting-and-reinstalling-an-esim-1.jpg\" /></td>\n        <td>&nbsp;</td>\n        <td><img src=\"https://www.datocms-assets.com/50740/1636733404-deleting-and-reinstalling-an-esim-2.jpg\" /></td>\n      </tr>\n    </tbody>\n  </table>\n</div>\n<p>If you remove your eSIM you will no longer be able to connect to the Truphone network via this line. Any contacts that you had associated with this line will default back to your preferred line.</p>\n<p>If your plan is set to auto renew, removing your eSIM will not stop your subscription. Please make sure to log in to the My Truphone app and cancel your subscription.</p>\n<p>Reinstalling an eSIM</p>\n<p>If, for any reason, you have accidentally deleted your eSIM you can reinstall it from the My Truphone app. To reinstall your eSIM follow these steps:</p>\n<ol>\n  <li>Open My Truphone</li>\n  <li>Log in to the account linked to your device</li>\n  <li>From your dashboard tap &ldquo;Profile\"</li>\n  <li>Next to &ldquo;My eSIM&rdquo; on the right click &ldquo;Install eSIM&rdquo;</li>\n  <li>You can then follow the steps to reinstall the eSIM</li>\n</ol>\n<p>Any active plans associated with your eSIM will now be available to use.</p>","articleType":{"title":"Guides"},"category":{"title":"Managing eSIM on your phone"},"supportProducts":[{"id":"16303147","title":"My Truphone","icon":{"url":"https://www.datocms-assets.com/50740/1643196293-phone.svg"},"url":"my-truphone"}],"meta":{"firstPublishedAt":"2021-11-24T09:00:00.000+00:00"},"slug":"deleting-and-reinstalling-an-esim"},"allDatoCmsSupportIndex":{"edges":[{"node":{"id":"16302215","url":"/consumer/support/","supportProducts":[{"id":"16303147"}]}},{"node":{"id":"16301800","url":"/premium-support/","supportProducts":[{"id":"16306377"}]}},{"node":{"id":"16302222","url":"/support/","supportProducts":[{"id":"16306340"},{"id":"16302507"},{"id":"16301399"}]}}]},"allDatoCmsSupportArticle":{"edges":[{"node":{"id":"16302233","title":"Dual SIM status icon","slug":"dual-sim-status-icon","supportProducts":[{"id":"16303147"}],"position":23}},{"node":{"id":"16301606","title":"Switching between SIMs","slug":"switching-between-sims","supportProducts":[{"id":"16303147"}],"position":22}},{"node":{"id":"16302025","title":"Deleting and reinstalling an eSIM","slug":"deleting-and-reinstalling-an-esim","supportProducts":[{"id":"16303147"}],"position":24}},{"node":{"id":"16301822","title":"Transferring an eSIM","slug":"transferring-an-esim","supportProducts":[{"id":"16303147"}],"position":25}}]}},"pageContext":{"locale":"en","noIndex":null,"indexId":"16302215","articleId":"16302025","articleCategoryId":"16301723","consumer":true,"menu":{"dark":true,"consumer":true,"menuItems":[],"tabs":[],"languages":{"text":"EN","items":[{"selected":true,"text":"English","href":"/consumer/support/deleting-and-reinstalling-an-esim/"}]},"support":{"type":"support","text":"Support","items":[{"title":"","text":"Support Center","href":"/consumer/support/","target":null},{"title":"","text":"Contact Support","href":"/consumer/support/contact-support/","target":null}]}},"footer":{"consumer":true,"copyright":"TP Global Operations Limited is a company registered in England and Wales, with company registration number 14109189. 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If you wish to choose or remove specific cookies, simply press &ldquo;<a href=\"#cookie-settings\">Manage cookies</a>&rdquo; to make any changes. More information can be found in our <a href=\"https://www.truphone.com/legal/privacy-policy/\">cookie policy</a>.</p>","acceptText":"Accept all","saveSelectionText":"Save settings","manageText":"Manage cookies","preferenceTitle":"Cookie preferences","preferences":[{"id":"Essential","title":"Essential","description":"These cookies are necessary for the proper functioning of our website."},{"id":"Analytical","title":"Analytical","description":"These help us improve the website by collecting and analyzing information anonymously."},{"id":"Marketing","title":"Marketing","description":"These cookies help us provide you with tailored marketing content and offers."}]}}},
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